Returns and Refunds

Thank you for choosing shahfurniture.co.uk. We hope you are satisfied with your purchase. If you have any issues with your order, please review our Return and Refund Policy below.

Return Eligibility

You may request a return within 30 days of receiving your items.

Returned items must meet the following conditions:

• The item must be unused and in its original condition.
• The item must not show signs of artificial or user-inflicted damage.
• The return must include the original packaging and all relevant accessories.
• Valid order information or proof of purchase must be provided.

If an item does not meet the above conditions, we may be unable to accept the return request.

Non-Returnable Items

Returns are generally not accepted in the following cases:

• Items that have been used, installed, or assembled.
• Items damaged due to customer fault.
• Customized or personalized products.
• Clearance, sale, or items explicitly marked as non-returnable.
• Items damaged during transit or incorrect orders (see section below).

Damaged Items or Incorrect Orders

If you receive an item that is:

• Damaged during shipping
• Defective (manufacturing fault)
• The wrong item

Please contact us as soon as possible after receiving the item and provide the following:

• Your Order Number
• Photos of the item
• Photos of the packaging
• A description of the issue

Once verified, we will provide an appropriate resolution, which may include a replacement, an exchange, or a refund.

How ​​to Request a Return

To request a return, please contact our Customer Service Team:

Email: shahfurniture@hotmail.com

In your email, please include:

• Your Order Number
• The Name of the Purchaser
• The Reason for the Return
• Photos of the Item

Our team will respond to your request as soon as possible with further instructions.
Return Address: 334 Hoe Street, London, England, E17 9PX

Refund Processing

Once we have received and inspected the returned item(s), we will notify you regarding the status of your refund review.

If the refund is approved:

• The refund will be issued to your original method of payment.
• Processing typically takes 5–10 business days.
• The actual time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable, unless the return is due to a product quality issue or a shipping error on our part.

Return Shipping Costs

Unless the return is due to a product quality issue, shipping damage, or a shipping error on our part, the cost of return shipping is generally the responsibility of the customer.

If the return is required due to an error on our part, we will cover reasonable return shipping costs.